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Shipping & Returns

E-Juice Guarantee

Here at VistaVapors we are extremely proud of our juices, and we feel that you, too, will be very fond of the juices that you purchase! However, we understand that sometimes E-Juice is made incorrectly, and in that case, we will replace your juice immediately.

In other circumstances, your flavor of choice may not satisfy you the way you thought it might. If you're not completely satisfied with your E-Juice purchase and would like to send it back, please reach out to us at support@vistavapors.com; you pay shipping, and we will be happy to take care of the rest!

Hardware Returns

Warranties on hardware related products that we sell are for 14-Days following the day of arrival. The following list explains what products are eligible for return, and the period of time in which that item is eligible:

Product

VistaVapors Warranty

Atomizers
(Cartomizers, Coils)

No returns unless unopened; The life of an atomizer is generally between 1 and 1.5 weeks. If your atomizer needs to be changed out because it has been overused; we will not replace atomizer. Atomizers can also experience issues if they are not properly primed before use. It is imperative that the directions for use are read and followed before using any device. 

Mods
(eGo-style batteries, regulated mods)

14-Days; for broken Mods (battery not working, mod not turning on) we will accept returns for 14 days. Following that, some may have a manufacturer's warranty.  Contact us for more information.

Tanks

14-Days; for tanks that are not working after the 14-day period, contact support@vistavapors.com for troubleshooting options, as we cannot replace items that are outside of that period of time. Tanks that are experiencing only minor leakage will not be eligible for return.  Please contact us as we can help troubleshoot the issue.  

Batteries

14-Days; Batteries must be kept in good condition to be eligible for return.

 

*Contact our Customer Service department with questions regarding returns and hardware; we are always happy to help!

Store Credit

All returns will be handled by our Customer Service Department, and for those returns that are eligible, we will place a Store Credit into your account to be used at our website. For further inquiries regarding Store Credit, send an email to support@vistavapors.com.

Shipping

We ship anywhere within the USA. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Shipping rates for many items we sell are weight-based.

Free Shipping

US Customers: To qualify for free shipping your order must be $50 or more in product.

International Orders

Due to regulatory complications, we no longer ship outside of the United States. However, if you live within a country where tobacco products are legal for purchase, you can conveniently use the following US mail forwarding service:

If you require further assistance or need help, you may reach out to support@vistavapors.com.



New Boost Info
If you have not previously used "Boost", the option is there for you to add extra flavor to your bottle. For customers that previously used Boost levels between 10%-50%, the new "Boost" feature will allow you to enjoy your flavor similar to when you used a "Boost" in the past.
New Size Info
All bottle sizes are represented in their milliliter quantity. However, the 128ml size is a multi-bottle pack of four 32ml bottles.
Name Your Flavor
Come up with your own name for your bottle of e-juice by using this feature, and you will be sent an additional label with the name of your creation on it!
Blend Info
Choose your preferred PG/VG blend by selecting either our 50/50 blend, or our Maximum VG blend. Max VG will be composed primarily of VG, aside from the flavoring in the juice.

VistaVapors, Inc. eJuice products may contain nicotine, a poisonous and addictive substance. VistaVapors, Inc. eLiquid products and accessories are only intended for individuals who are 18 years (21 in some states) of age or older. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. VistaVapors, Inc. e-Liquid is not a smoking cessation product and has not been tested or guaranteed as such. VistaVapors, Inc. eJuice has not been evaluated by the Food and Drug Administration nor is it intended to treat, prevent or cure any disease or condition. VistaVapors, Inc. eLiquid products may contain trace amounts of peanuts, dairy, egg, wheat, tree nuts and almonds. Please be responsible and keep eJuice out of reach of children and pets.

⚠️ WARNING: This product can expose you to formaldehyde, which is known to the State of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

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All Prices in USD. Copyright 2019 VistaVapors, Inc.