Please read through some of our most frequently asked questions from our customers. If you do not see your question answered, feel free to email us on our contact page.
What is E-liquid?
E-Liquid is a mixture of PG, VG, flavoring and optionally nicotine in a liquid form which is used to create a vapor from an electronic cigarette. Usually, the liquid is a mixture of propylene glycol, vegetable glycerin, flavoring and optionally nicotine which is used to fill cartridges.
How Long is E-Liquid Good?
We suggest 6 months to 1 year, however, some people have reported longer. It is important to keep your e-juice stored in room tempature, and dark place when not in use. Do not expose to direct sunlight and heat. Please be responsible and keep out of the reach of children and pets.
How Much Nicotine Do I Need?
Depending on what type of cigarettes you smoke, nicotine levels may vary. However, our most popular nicotine level is 12mg.
If you find you are still “craving” nicotine, you may wish to raise your nicotine level with your next order.
What Is PG and VG?
(PG) Propylene Glycol - helps to carry the flavor so your e-juice taste good. Additionally, helps to provide a throat hit.
(VG) Vegetable Glycerine - is what produces the vapor and also has a very sweet taste to your juice.
What is the ratio of PG to VG in your juices?
We use a ratio of a 60% PG and 40% VG in our juices. We use only 100% Natural Kosher vegetable glycerin and USP Propelyne Glycol. All of our products are 100% DIACETYL FREE.
Our E- Juice is made in Minneapolis, Minnesota. Using United States sourced ingredients. Our standard retail ratio is 60% PG / 40% VG. Different variations may be ordered when purchasing from our wholesale website www.vistaejuice.com.
Our E-Juice contains 100% USA made concentrated USP kosher grade flavoring. VistaVapors uses a mix of Natural and Artificial flavoring. Our favoring is Diacetyl free and contains no artificial coloring.
Pure Nicotine is sourced in the USA from local laboratories in Minneapolis, Minnesota. Pure nicotine is broken down to 2.4% / 24mg or less per bottle.
Vegetable Glycerin (VG)
99.99% Pure USP Grade Kosher Vegetable Glycerin sourced from the USA.
Propylene Glycol (PG)
99.99% Pure USP Grade Propylene Glycol sourced from the USA.
How Long Does The Battery Last?
The battery life depends on a couple factors. First, it depends on how often the device is used, which typically depends on the individual. Most common, you’ll find batteries will last anywhere from 8-14 hours before they need to be recharged. However, depending on what type of e-cig unit you use, this can vary.
How Do I Replace Wicks?
Each e-cig unit may vary, however if you are using the Vivi nova from VistaVapors, it's very simple. First, unscrew your mouth piece and the clear casing. Afterwards, unscrew the wick and replace. Put your unit back together and fill with liquid.
How Do I Fill The Vista EVOD?
Unscrew the top from the battery and turn it upside down. Fill the unit around the middle hole, make sure to avoid liquid going in the middle hole.
How Do I Fill The Vista Single?
Unscrew the top from the battery and fill the until up to the fill lines.
Do You Accept Returns?
Please visit our returns page for more information.
Can I Do An Exchange?
We do not currently offer exchanges at this time.
What Does The Replacement Plan Cover?
All parts are fully covered for 60 days except for the wicks. If you have a problem with any part please contact us for a full replacement of the part. You may be required to return the broken part. Cracked tanks due to using liquids that can be harmful to tanks may not be covered.
How Do I Use My Replacment Plan?
Please contact firstname.lastname@example.org or give our customer service a call M-F 9-5.
How Do I Register For The Rewards Program?
You are automatically registered when you create an account with VistaVapors. Additionally, you'll receive a free 10 points just for joining.
How Many Points Do I Receive?
It's really simple. For each dollar you spend with us, you'll receive 10 points. Once you have reached a specific point level, you can redeem your points for FREE store credit. If you refer a friend who registers and makes a successful purchase, you will get 500 points! Make sure you use this special link, so that your points can be tracked to your account (Note: you must be logged in for the link above to work).
What Are Store Credits?
Store credits are as good as cash with VistaVapors. You can use this credit to purchase anything from us. For example, if you have 1000 store credits, you will get $10 in store credits that can be applied to anything in our store.
How Do I Use Store Credits?
After you have earned enough points, redeem them using the link on the bottom left of our webpage. Once you have redeemed your points, simply add items to your cart, and continue to checkout as normal. You will be asked if you wish to use store credit, or your credit card when you arrive at the payment page.
VistaVapors, Inc. offers a wide variety of wholesale options. Including, e-juice, bottles, caps, store displays, flavoring, e-cigs, batteries, hardware and more. Visit our wholesale website, vistaejuice.com for more information.